Frequently Asked Questions

Everything you need to know about ordering, delivery, assembly, and caring for your Covered Outdoor gazebo. Can't find your answer? Contact our team — we're happy to help.

Part 1

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal. Eligible orders can also split payments with Shop Pay Installments.

Can I change or cancel my order after placing it?

Orders move into processing quickly. If you need to change or cancel, email support@coveredoutdoor.com within 24 hours of placing your order and we'll do everything we can to help.

Will I be charged sales tax?

Sales tax is calculated automatically at checkout based on your shipping address and applicable state and local rates.

Part 2

Shipping & Delivery

How are gazebos and large items shipped?

Every Covered Outdoor order — gazebos, pergolas, and accessories alike — ships by standard courier (FedEx for most orders, UPS for the rest) and is delivered directly to your door. Our gazebos aren't oversized freight, so there's no curbside drop-off and no need to wait for a carrier to call and schedule a delivery window. As soon as your order ships, we'll email you a tracking number so you can follow your delivery all the way to your home.

How long does delivery take?

In-stock items typically ship within 1-2 business days and arrive in 3–7 business days. You'll receive tracking as soon as your order ships.

Do you offer free shipping?

Yes — all orders ship free. See our Shipping Policy for full details.

What if my delivery arrives damaged?

Please inspect your delivery on arrival and contact us within 48 hours with photos of the damage and packaging. We'll arrange a replacement or refund right away.

Part 3

Assembly & Installation

Do I need to assemble my gazebo myself?

Yes — gazebos and pergolas require assembly. Most models take 1-2 people about 1–6 hours. All hardware, the tools required, and illustrated instructions are included in the box.

Do you offer professional installation?

Installation isn't included, but we can suggest assembly resources in many areas. Contact us with your ZIP code and we'll point you in the right direction.

How should I secure my gazebo?

For safety and warranty validity, every gazebo must be anchored to a suitable surface (concrete, a wood deck, or pavers) using the included mounting hardware. Always follow the manual's anchoring instructions.

Part 4

Returns & Warranty

What is your return policy?

Unused items in their original packaging can be returned within 10 days of delivery for a refund. See our Refund Policy for full terms.

How long do refunds take?

Once we receive and inspect your return, refunds are issued to your original payment method within 2–10 business days, depending on your bank.

What warranty is included?

Coverage varies by product — select gazebos include a 2-year warranty when purchased directly from Covered Outdoor, and accessories aren't covered. See our Warranty page for full details and how to file a claim.