Warranty
Warranty Policy
Covered Outdoor stands behind our gazebos. Select gazebos purchased directly from coveredoutdoor.com are covered by a 2-Year Warranty against defects in materials and workmanship, from the original date of purchase. If a covered defect arises, we'll send the appropriate replacement part(s) at no charge. Accessories aren't covered, and purchases made through other retailers or marketplaces aren't eligible for this warranty.
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What's covered
Select gazebos purchased directly from Covered Outdoor are warranted against defects in materials and workmanship for a period of 2 years from the original date of purchase. If a covered defect occurs within that period, we'll send the appropriate replacement part(s) at no charge.
What's not covered
This warranty does not cover:
- Inspection costs or labor for replacing defective parts
- Incidental or consequential damages
- Cosmetic defects that do not affect performance
- Normal wear and tear
- Damage due to vandalism or acts of nature, including wind, storms, hail, and floods
- Improper assembly, installation, or use
- Discoloration or fading from exposure to chemicals, spills, or pool/salt water
- Corrosion or rust
Eligibility & terms
- Applies only to select gazebos purchased directly from coveredoutdoor.com; accessories aren't covered.
- Any modification to the original product voids this warranty.
- Warranted for residential use only, not for commercial or contract use.
- Applies to the original purchaser and is non-transferable.
- Does not apply to display models, clearance, or "as is" sales.
- Applies within the United States.
How to file a claim
To request replacement part(s), email support@coveredoutdoor.com with:
- Your name
- Order ID
- Product name
- A short description and photos of the issue (if possible)
Once we receive your request, our team will review it and arrange the replacement part(s) if the claim is covered.
Questions about your warranty?
Our team is happy to help with claims, replacement parts, and any product concerns.