Refund policy

Returns and Refunds

At Covered Outdoor, customer satisfaction is our top priority. If you're not completely satisfied with a product purchased from our website (www.coveredoutdoor.com) and would like to return it for reasons other than shipping errors, defects, or damages, please reach out to our Customer Service team at support@coveredoutdoor.com. Kindly have your order details ready when calling, and we’ll guide you through the return process and ensure a smooth experience. For issues like shipping errors, defective items, or damages, we can resolve them quickly without requiring a return.

Return and Refund Conditions

  • Please contact us within 30 days of receiving your product to initiate a return.
  • Customers are responsible for the return shipping costs.
  • Products must be returned to the facility we specify.
  • All returned products must be in like-new condition and in the original packaging. For items like gazebos, this includes disassembling and securely repackaging all components. Should we receive a product that has been damaged due to improper packing or partial disassembly, your refund may be reduced by a restocking fee and the cost of any replacement parts needed to restore the product to a like-new condition.
  • A 15% restocking fee will apply to all returns. This fee helps us manage the preparation of returned items, which often cannot be resold as new and must be discounted.
  • Refunds will be processed using the original payment method.

Products Purchased from Other Retailers

This return policy applies exclusively to products purchased directly from our website. If you purchased a Covered Outdoor product from another retailer, please refer to the return policy of that retailer.

Refund Calculation

Your refund will be calculated as follows:

  • The original invoice amount, minus any applicable shipping charges (both outbound and inbound),
  • The restocking fee, and
  • The cost of any damaged or missing parts that require replacement.

Refunds will be issued once the returned product has been received and inspected for any damage. We strive to make this process as efficient as possible, ensuring that your refund is processed promptly.